Amul Recruitment 2024

We're seeking a dedicated and enthusiastic Customer Service Executive to join our growing team. In this role, you'll play a vital part in shaping our customer experience, ensuring every interaction is positive, informative, and exceeds expectations.

Amul Careers

Responsibilities:

• Respond to customer inquiries across multiple channels (phone, email, chat) in a timely and professional manner.
• Actively listen to customer concerns and identify their needs to provide accurate and efficient solutions.
• Resolve issues effectively, de-escalate frustrations, and build trust with customers.
• Provide up-to-date information on company products, services, and policies.
• Process orders, handle returns, and ensure customer satisfaction throughout the purchase journey.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve shared goals.

Skills:

• Excellent communication skills, both written and verbal.
• Active listening and problem-solving abilities.
• Empathy and a strong customer service orientation.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.